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 May 10, 2008   Member Login
 

Welcome to The Taylor Reach Group, Inc. A Call Center Consultancy


The Taylor Reach Group has helped hundreds of call center and contact center clients achieve - and exceed - their business goals. And now stand ready to help you achieve yours!

We specialize in call centers, contact centers, customer services operations, customer relations management, outsourcing and offshoring, customer satisfaction, quality systems, process improvement, technology and telephony acquisition - both domestic and international. These are the areas in which we have helped clients achieve remarkable success through our expertise and innovative thinking. With more than 14,000 contact center agent positions globally employing TRG designed contact center operational models we have the knowledge and experience to help you.

These ARE credible claims… just see for yourself!

Just browse through our web site to see how we can increase your call center or contact center efficiencies… operational processes & procedures… and more importantly your ROI! We back our performance with a guarantee, we guarantee that when implementing TRG recommendations you will achieve a 300% ROI in just 4 months! No catches, no strings attached, just 300% in 4 months-guaranteed.

TRG stands behind our work and we know that we add value to our clients contact center and busines operation. That is why we offer Pay for Perfomance consulting services, you determine the value you have gained from our efforts and you determine what you pay. So what do you have to lose? Reach for the phone and call TRG today.

Reach your objectives, reach your potential… reach beyond!

Poll of the Month

What percentage of you annual contact center budget is devoted to technology spending? Include acquisition, maintenance, support, licensing and staff training.

0 to 2%
2% to 4%
4% to 6%
6% to 8%
8% to 10%
10% to 12%
12% to 14%
14% to 16%
16% to 18% 18% to 20%
Greater than 20%


» View Poll Results
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