Case Studies

TRG Drives Service Level Improvement in 6 weeks

TRG helped an established services organization dramatically improve their service level in only 6 weeks through an integrated approach to service delivery.

Assisted a Major bank to review its' Customer Interaction/Call Center processes and identified more than $5 million dollars of operational efficiencies.

TRG helped an established Integrated Communications company restructure to meet its' operational and business objectives.

Assisted Major Publisher to reduce call center operating costs by almost 50% while improving Service Levels and end user satisfaction.

TRG completes Assessment that can yield $50 million dollars in operational savings

TRG Assists Fortune 500 company select enterprise IP telephony system

Assists Services Company to get attrition under control while reducing expense and improving quality

TRG help Not-for-Profit catalogue Knowledge
TRG helped an established not-for-profit organization identify and catalogue knowledge within the organization.