Industry Links

Call Centre Voice
http://www.callcentrevoice.com/home.asp

CallCentreVoice is an independent call centre and customer service discussion community. Established in 2001, CallCentreVoice provides the highest standards of discussion and debate, combined with a strong sense of community between members and a friendly, helpful attitude. The site aims to educate and inform, whilst providing a strong platform for networking amongst almost 10,000 call centre professionals worldwide.Likely the best Discussion Group related to contact centers

CallCentreGurus.com
http://www.callcentregurus.com

CallCentreGurus is an active call centre weblog which contains insightful commentary and articles on the various goings-on within the call centre and customer service industry. A completely free resource, it aims to be informative and interesting, and accessible to all.

Call Center Wiki
http://callcenters.wikia.com/wiki/CallCenters

This wiki is dedicated to sharing knowledge and 'best practices' within the call center community. Through cooperative development and knowledge sharing we can assist organizations to provide improved customer service.

Teleffective Inc.
http://www.teleffectiveinc.com

TRG Company that provides B2B Telesales and lead generation services to business

Telepoll Canada
http://www.telepoll.net

TRG Company that provides data gathering, 3PQM, Customer & Employee satisfaction calling services.

Vendorseek Call center Quoting Service
http://www.vendorseek.com/call_center_services.asp

At VendorSeek.com you can receive up-to 5 free quotes from leading call center companies. Fill out one simple form and receive quotes within 24 hours. When vendors compete, you save. Over 500,000 companies have saved with VendorSeek. There is no obligation and your information is only shared with companies that will give you quotes.

Call Center Classifieds
http://www.callcenterclassifieds.com

Find you next call center job right now! This is a great site

ASP Online
http://www.asponline.com/


American Teleservices Association
http://www.ataconnect.org


Tele Plaza
http://www.teleplaza.com


Call Center Ops
http://www.callcenterops.com/


Call Center Depot
http://www.callcenterdepot.com/


CC News
http://www.ccnews.com/


CRM Xchange
http://www.crmxchange.com/tel_econ.asp


Help Desk Institute
http://www.thinkhdi.com/


Incoming Calls Management Institute
http://www.incoming.com/


Call Centre Consulting Connection
http://www.c4connection.com/


TMC Net
http://www.tmcnet.com/


Site Selection Canada
http://www.sscda.com/


Privacy Info.ca
http://www.privacyinfo.ca/


National Association of Major Mail Users, Inc.
http://www.nammu.org/en/indexen.html


Privacy International
http://www.privacyinternational.org/

UK Based Privacy Advocacy Group

Call Center Learning Center
http://www.call-center.net

A comprehensive directory for call center managers.

Call Center Guide
http://www.callcenterguide.com


Call Center Headquarters
http://www.CallCenter-HQ.com/\"

Your Complete Online Call Center Guide

Call Center On-Line
http://www.call-center-online.info/


Telecomweb
http://www.telecomweb.com/index.html


Knowledgestorm- Call Center
http://callcenter.knowledgestorm.com/kscallcenter/MainServlet?ksAction=Home


CommWeb
http://www.commweb.com/news/;jsessionid=IZVFSPOBG2S0CQSNDBCCKH0CJUMEKJVN


Alberta Government telemarketing
http://www3.gov.ab.ca/gs/services/business/pdfs/Char%20Fund%20Bus%20Lic.pdf

Alberta government site related to rules and regulations on telemarketing

Call Center Resource
http://www.callcentrix.com

Call center, Outsourcing and Telemarketing Web Portal

ICSA Toronto Chapter
http://www.icsa.on.ca/index.aspx

The International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

Call Center Perspectives
http://callcenterperspectives.blogspot.com/

Insights, opinions and a point of view related to call centers, contact centers, customer service and customer satisfaction based on 30+ years of industry knowledge and experience.

Book: Excel for Call centers
http://www.amazon.ca/Excel-Call-Centers-Bill-Jelen/dp/1932802266/ref=sr_1_22/702-3161546-8683234?ie=UTF8&s=books

Pre-Order your copy today. By Bill Jelen, John Cockerill and Colin Taylor.