May 10, 2008
News
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2008.04.22 - ANZ National agents safe despite offshoring plan
2008.04.17 - Poor customer service costing business
2008.04.15 - Humana to Open Tempe Call Center
2008.04.15 - Australian Outsourcing
2008.04.15 - Telecom NZ to offshore and automate
2008.04.15 - IA Global Acquires Call Center in Philippines
2008.04.01 - 2008 study - Trends in CRM
2008.04.01 - Few companies rate customer strategies
2008.03.28 - Email response time fails to meet expectations
2008.03.28 - Only 43 percent of Execs think their phone customer se...
2008.03.28 - Agents need help answering 10% of queries
2008.03.20 - Aspect-Microsoft form contact centre alliance
2008.03.20 - IPscape delivers disaster recovery for Teleperformance
2008.03.13 - Philippine HR still a concern
2008.03.06 - Singapore lags in Asian contact centre shift
2008.03.06 - Union contact centre played part in Labor win
2008.03.06 - Better news for contact centre employers in Australia
2008.03.04 - ICT Expands Canadian Telemarketing With Payroll Rebate
2008.03.04 - Telecom Fiji opens new contact centre
2008.02.29 - \'Phone rage\' training goes digital
2008.02.28 - Canadian Call Centers Grow 28%
2008.02.27 - Man jailed for misusing emergency contact centre
2008.02.25 - Telephone Bill Collector Boosts Take
2008.02.22 - T-Mobile Launches VoIP Service
2008.02.22 - SALES CALLS ANNOY CUSTOMERS
2008.02.22 - DELOITTE: OUTSOURCING FAILS TO MEET OBJECTIVES
2008.02.21 - One unresolved issue and 1 out of 4 customers will leave
2008.02.21 - FRCP requires archieving and retreival systems for rec...
2008.02.21 - Telecom NZ to trial Philippine offshoring
2008.02.20 - Customer satisfaction down again
2008.02.19 - Swazilands first call centre
2008.02.19 - 10 day strike at call centre in Tours
2008.02.19 - Two undersea cables severed causing massive disruption
2008.02.19 - Canada Seeks Telemarketing Complaint Prober
2008.02.19 - Allianz to open new SA contact centre
2008.02.15 - Survey: Most U.S. Companies Not Outsourcing
2008.02.15 - Outsourcing market to grow by $5 billion by 2013
2008.02.15 - Arcandor Won\'t Close Call Centers: Reports
2008.02.11 - Jobs under threat at ICT\'s Mayo plant
2008.02.08 - Gartner ranks Canada high as one of the Best countries...
2008.02.08 - Sitel jobs draw hundreds of applicants
2008.02.07 - It\'s Permanent: No Unwanted Telemarketing Calls To Yo...
2008.02.07 - Broadband users guided by customer service
2008.02.07 - WA sets up graffiti contact centre
2008.02.05 - Expect the unexpected -with VOIP Benefits
2008.02.01 - 400 New Jobs Coming to the Southern Tier
2008.02.01 - Dell to close Edmonton call centre
2008.01.31 - Do-Not-Call solution rolled out to Australia
2008.01.30 - Autodialer Telemarketer Hit With $180,000 FTC Fine
2008.01.22 - Contact centres crawling with germs
2008.01.09 - Where Most Contact Centers Go Wrong-The ins and outs o...
2008.01.02 - January Issue of Customer Reach Now Available
2007.12.28 - Online Holiday Shoppers Enthusiastic about Their Custo...
2007.12.18 - New voice security on its way
2007.12.18 - Westpac says no to offshore contact centre shift
2007.12.17 - The Challenges in Employing Research Reports to Make P...
2007.12.17 - Startup Claims Creation Of A New Web Telephony Paradigm
2007.12.13 - NZ businessman commissions contact centre for protest
2007.12.13 - House of Representatives makes Do-Not-Call Registry pe...
2007.12.11 - December Issue of Customer Reach now available
2007.12.10 - Japanese Consumer Study released
2007.12.07 - English worker in India fired for not being English en...
2007.11.25 - SIP, VoIP Market to Reach 1.2 Billion Users and $150 B...
2007.11.25 - Contact Center Consultancy Announces ‘Pay for Performa...
2007.11.16 - Cox Makes New Thrust Into The Business Telephony Market
2007.11.16 - Worldwide IP telephony revenues topped $6.9 billion
2007.11.13 - Customer satisfaction levels down, reversing trend
2007.11.13 - C3i Receives Incentives to Relocate Call Center
2007.11.10 - MORE LOCAL SERVICE: New Comcast call center in Plymout...
2007.11.10 - Fake contact centre staff pose serious risk for banks
2007.11.10 - Australian hosted contact centres on the rise
2007.11.10 - NZ emergency contact centre uses pen and paper for dis...
2007.11.10 - Consultants launch 'on demand' contact centre services
2007.11.10 - Customer service continues to draw complaints
2007.11.08 - FTC Settles Six Cases of DNC Registry Violations with ...
2007.11.07 - Contact Center Consulting Services 'On Demand'
2007.10.31 - IP Telephony RFP template available
2007.10.30 - Telstra confirms job cuts
2007.10.16 - Fast Stats on UK Call Centres
2007.10.11 - Vodafone shifts NZ call centre work to Egypt
2007.10.08 - Dell Shutters Texas Call Center
2007.10.04 - Vegas eyes US offshore backlash
2007.10.02 - NZ Telecom jobs go to Manila
2007.09.28 - FTC Targets 'Fundraising' Telemarketer
2007.09.25 - Suncorp a leader in mature recruitment
2007.09.24 - Long queues and touch tone menus send consumers crazy
2007.09.22 - IP Telephony, Network Services Company expands to Cana...
2007.09.21 - Service-to-Sales Transformation at Contact Centers Hin...
2007.09.21 - Mobile Calls to Account for &0 per cent of Contact Cen...
2007.09.21 - AT&T brings outsourced jobs back to U.S. to Ark. call ...
2007.09.20 - AdCalls telemarketing targets Aust, NZ
2007.09.20 - Alcohol hotline searches for answers
2007.09.18 - Agents warned of DVT risks
2007.09.17 - Humana to Open Two New Telemarketing Centers
2007.09.14 - IP Telephony Seminar- Learn about VoIP from the best I...
2007.09.14 - Air NZ contact centre savings recognised
2007.09.14 - Woman arrested for misusing emergency contact centre
2007.09.05 - Gartner Forecasts Worldwide Communications-as-a-Servic...
2007.09.04 - FTC and Hispanic telemarketers settle
2007.08.30 - Only half of contact centres measure customer satisfac...
2007.08.30 - Banking Contact Centres Beat Internet For Customer Ser...
2007.08.30 - Transcom WorldWide Acquires NuComm
2007.08.30 - New Brunswick call centre closings cost hundreds jobs
2007.08.30 - Telstra to send jobs offshore. Report
2007.08.30 - Bank customers switch over poor customer service
2007.08.27 - Subprime crisis hits call centres in India
2007.08.24 - IA Global Projects Rapid Growth for Japanese Call Center
2007.08.23 - APAC study reveals increasing business impact of integ...
2007.08.23 - New call center solution unveiled for Skype
2007.08.21 - UK caller on hold for 20 hours
2007.08.21 - Australian customers want local contact centres: Survey
2007.08.21 - Avaya Widens Lead in Worldwide Enterprise IP Telephony...
2007.08.16 - Microsoft contact centre stretched by Xbox probs
2007.08.16 - Asia Pacific under multichannel pressure: report
2007.08.14 - Call Center Consulting Firm Launches Atlanta Office
2007.08.14 - Dodo blames contact centre recruitment for customer co...
2007.08.13 - Call Center Consulting Firm Launches Atlanta Office
2007.08.10 - Only half of contact centres measure customer satisfac...
2007.08.07 - Helpdesks flooded with fibs from users
2007.08.07 - Broadband users guided by customer service
2007.08.07 - APAC Reports $5.4 Million Second Quarter Loss
2007.08.07 - TeleTech Reports $329.8 Million in Second Quarter Reve...
2007.08.06 - Senate Bill Re-authorizes Do-not-Call Registry Fees
2007.08.01 - Rainmaker Acquires Call Center in Philippines
2007.08.01 - Reader's Digest Deploys Skills Based Routing for Inbou...
2007.08.01 - FTC Shutters Florida Telemarketing Operation
2007.07.23 - The US Contact Center Operational Review
2007.07.19 - More daylight saving equals more calls
2007.07.12 - No new anti "slamming" laws
2007.07.06 - Canadian Do-Not-Call List Inches Closer to Reality
2007.07.05 - ATA launches region's first industry standard
2007.07.05 - Amazon To Open Fulfillment Center in Phoenix
2007.06.28 - ihug agents get direct line to management
2007.06.26 - Health insurer Biometric signs up more than 10,000 cus...
2007.06.26 - Outsourcing trend slowing down, says callcentres.net r...
2007.06.26 - Comcast Opens Second Connecticut Call Center
2007.06.22 - DMA offers support for Caller ID bill
2007.06.21 - Industry growth puts strain on human resources, says c...
2007.06.19 - Farmers Opens Call Center in Texas
2007.06.19 - Tassie govt confident of salvaging Telstra contact centre
2007.06.14 - Catalogers lead in call-center satisfaction
2007.06.13 - Consumers Aren't Happy With Your Call Centers
2007.06.12 - Partnership Rather Than Procurement is New Path to Eff...
2007.06.12 - Oxfam Australia upgrades contact centre thanks to Cisc...
2007.06.12 - Tassie alliance to fight Telstra contact centre closure
2007.06.12 - IA Global Opens Fifth Call Center in Japan
2007.06.11 - Oregon Ready to Revive State Do-Not-Call Registry
2007.06.07 - Self service improves Customer Sat
2007.06.06 - Job Opprtunity - Senior Account Executive- Toronto
2007.06.06 - Job Opprtunity - Network Engineer - Toronto
2007.06.06 - ShoreTel Introduces Its Managed Services Program
2007.06.04 - QVC, Netflix Top List of Customer E-Satisfiers
2007.05.29 - May Issue of Customer Reach now available
2007.05.24 - Key Industry trends, your input requested
2007.05.24 - Aspect Software named leader in outbound market
2007.05.23 - New Study by Ventana Research Shows Customer Contact C...
2007.05.22 - Increasing Number of Phone Reps Work from Home
2007.05.22 - Yellow Pages cracks down on database misuse
2007.05.22 - Do Not Call has real estate industry repercussions
2007.05.10 - Multichannel contacts on the rise in Nth America, acco...
2007.05.08 - Global contact centre associations join to raise stand...
2007.05.03 - NZ help desk knocks back Gay's email
2007.05.03 - Do Not Call register opens for business
2007.05.01 - March issue of Customer Reach now available
2007.05.01 - Speech Robotics
2007.05.01 - ICO to investigate Barclays Bank over call centre blunder
2007.04.20 - Half of all UK customers prefer human interaction, say...
2007.04.17 - NAB retains contact centre jobs in offshore shift
2007.04.16 - LLoyds TSB says sorry for long call centre delays
2007.04.16 - More people than ever complain about customer service
2007.04.16 - Cingular to build call center in Indiana
2007.04.16 - Callcentres.net has launched the Asian, Australia and ...
2007.04.12 - Disclosure Requirement Legislation
2007.04.10 - FTC Wins Judgment $4.& Million Involving Canadian Tele...
2007.04.09 - Google Tests Voice-Recognition Phone Directory
2007.04.05 - Cold calling is “old fashioned”, says report
2007.04.05 - Mobile providers shamed by service survey
2007.04.05 - UK call centre industry shrugs off threat of offshore
2007.04.05 - Telstra orders nationwide contact centre probe
2007.04.01 - Pending IVR Legislation
2007.04.01 - Canadian Call Center Business Opportunity
2007.04.01 - An Egyptian, Indian and Filipina...Open a Call Center
2007.03.29 - Banks continue to build customer service levels
2007.03.29 - Court closes Gold Coast contact centre
2007.03.25 - Contact centre dissatisfaction rises
2007.03.25 - NZ utility buys contact centre
2007.03.22 - Efficiencies Enable Lillian Vernon to Shut Manila Cont...
2007.03.16 - Two in three call centres don't plan effectively, says...
2007.03.16 - SA Department of Trade and Industry launches investmen...
2007.03.16 - Virgin Media set to axe 150 call centre jobs
2007.03.15 - Outsourcers warned of Indian contact centre crackdown
2007.03.13 - Speech enabled Self service costs a quarter of Offshor...
2007.03.13 - NZ study warns of contact centre DVT danger
2007.03.13 - American Airlines shifts its Asia Pacific contact cent...
2007.03.13 - T-Mobile to bring &50 jobs to Augusta, Georgia
2007.03.12 - Global demand for workforce management hits record high
2007.03.12 - Bean Web Site Outsells Catalog in 2006
2007.03.09 - Miinacs to build call center in Hamilton
2007.03.05 - Lloyds Bank to stop overflow of calls to India
2007.03.02 - Middle East Peace Plan-Call Centers
2007.03.01 - AT&T: New call center in Indy to create 425 jobs
2007.02.27 - Contact centre users becoming less patient
2007.02.26 - Customer Reach February Issue now Available
2007.02.23 - Palestine given economic call centre boost
2007.02.23 - Boss of Norwich Union backs Indian offshore operation
2007.02.20 - Outsourcer EDS goes green
2007.02.1 - The Taylor Reach Group, Inc. secures Management Service...
2007.02.16 - Verint Systems announces plans to acquire Witness
2007.02.16 - Half of all contact centres are failing to meet absenc...
2007.02.16 - Esure closes offshore operation in India
2007.02.15 - Outbound Calling Prohibitions
2007.02.14 - Boost the Accuracy of Call Volume Predictions
2007.02.13 - India Sees Cultural Backlash Against Outsourcing
2007.02.13 - Harry and David Reports $2&0.5 Million in Sales
2007.02.12 - Alere(R) Medical Expands with Opening of New Ohio Call...
2007.02.10 - American Samoa seeks fibre link, promotes contact centres
2007.02.10 - Offshoring call centre services is a dumb move, says e...
2007.02.06 - Virtual call centre' to hire 500 in area
2007.02.06 - Sprint Nextel expands Las Vegas-based business custome...
2007.02.06 - Star Choice to expand Mississauga call centre operations
2007.02.06 - Marriott to hire at-home customer care agents
2007.02.06 - Dell opens first non-US help desk
2007.02.06 - Global: Trammell Crow's call centre division forms new...
2007.02.06 - ACMA issues Do Not Call contract to Service Stream
2007.02.05 - Florida Telemarketer Settles With FTC
2007.02.02 - West Closes Call Center; 230 Axed
2007.02.01 - Marketer to Pay $6&6,000 for Disrupting Hospital Phones
2007.01.31 - JPMORGAN OPENS OTTAWA POSITIONS
2007.01.30 - Building supplier redirects customers away from its co...
2007.01.29 - TRG Secures Management Services Agreement
2007.01.28 - January Newsletter Available
2007.01.25 - 1-800-Flowers.com Income Surges in Quarter
2007.01.25 - Contact centre staff pushed by bushfire blackout
2007.01.25 - Digicel steps up Samoan contact centre
2007.01.23 - AIG Opens Bilingual Call Center for Insurance Customers
2007.01.23 - Asia Pacific contact centre customers get no satisfaction
2007.01.23 - Qantas to close Singapore contact centre
2007.01.19 - Financial services buck national trend
2007.01.19 - Arizona Call Center Closes; 130 Axed
2007.01.18 - US IP PBX company opens Aussie arm
2007.01.18 - Singapore Airlines to outsource Australian contact cen...
2007.01.17 - Ontario Government Attracts 1,000 High Value Jobs To W...
2007.01.17 - Pre-Testing the Tele-Recording Rule
2007.01.16 - RACQ turns to speech recognition
2007.01.13 - First Responder Communications spending
2007.01.12 - Motivating Agents
2007.01.12 - UK call centre industry is booming, recruitment survey...
2007.01.12 - CCA reports 50 per cent growth in use of professional ...
2007.01.11 - Telemarketers call NY Mayor's emergency phone
2007.01.11 - Peckham, AT&T to add jobs with new call center
2007.01.09 - FTC Complaint Hits Debt Consolidation Service
2007.01.09 - Contact centre interactions prove email hit
2007.01.09 - New Centrelink contact centre for NSW south coast
2007.01.05 - Welsh arson attack sparks fear in call centre community
2007.01.03 - MyRatePlan.com the Right Call for Phone Services Seekers
2007.01.03 - Free Shipping Key to Online Shopping Satisfaction: Study
2006.12.28 - OUTBOUND PROHIBITIONS REMINDER
2006.12.28 - OUTBOUND PROHIBITIONS REMINDER
2006.12.27 - December Issue of Customer Reach now available
2006.12.27 - DMers Call Center Will Bring 220 Jobs to Ohio: Report
2006.12.24 - Contribute to the Philippine economy
2006.12.20 - Australian companies consider outsourcing options
2006.12.19 - Outbound calling Prohibitions
2006.12.19 - WFM can deliver ROI of 25 to 450 percent!
2006.12.18 - AT&T Tests Home-Grown Ad-Supported Directory Assistance
2006.12.18 - Indian call centres to be caught in VoIP clampdown
2006.12.15 - NRMA offers SMS for hearing impaired callers
2006.12.15 - FTC Settles with Last DirecTV Do-Not-Call Violators
2006.12.15 - New Skype Certified Call Center ATA Opens in Australia
2006.12.13 - X-Box tech support- horror story
2006.12.12 - Treasury Announces End to Long-Distance Telephone Exci...
2006.12.12 - Bhutan contact centre trainees taught Aussie skills
2006.12.11 - Outsource, Insource, Offshore- Which is the way forward
2006.12.08 - Call centre does not answer calls
2006.12.08 - Time Warner Closing Coudersport Call Center
2006.12.08 - Cash Ranks #1 as Most Successful Incentive for Contact...
2006.12.08 - Philippines industry expects to double in 200&
2006.12.05 - New Call Center Means New Jobs (in Pueblo)
2006.12.05 - 1,000 Jobs Coming To North Sioux City
2006.12.05 - American Seeds Acquires Telemarketer of Seeds
2006.12.04 - US$&m fine for bad telemarketing
2006.12.04 - New regional contact centre to create 400 jobs in Vict...
2006.12.04 - Rexit plans call centre
2006.12.04 - AOL Closes Another Call Center
2006.12.03 - Workforce Management Survey Results
2006.12.03 - The Importance of English at Call Centers in the Phili...
2006.12.01 - Record numbers prefer UK call centres
2006.11.27 - Time Warner Update To Cable Customers- new center
2006.11.26 - Customer Reach November Issue available online
2006.11.26 - New Call Contact Center Blog
2006.11.24 - Are Contact Centers a Loyalty Leak?
2006.11.24 - Thousands of call centre workers at risk from noise shock
2006.11.22 - Helpdesk calls on the rise: Cisco Study
2006.11.22 - Court Restricts Internet Service Provider's Telemarket...
2006.11.21 - Is your Call Important?
2006.11.21 - Westpac shelves offshore plans
2006.11.20 - What is Call Center Service Quality?- Research Study
2006.11.20 - November issue of Customer Reach® now available
2006.11.17 - Reader's Digest Bought by Equity Firm for $1.6 Billion
2006.11.16 - 20 to 50 plus percent of new staff leave in 3 months
2006.11.15 - Pele-Phone hiring 500 customer service staff
2006.11.15 - AnswerNet Buys RSVP Call Center
2006.11.14 - New Erlang Resource
2006.11.14 - Up-selling and Cross-selling
2006.11.14 - Gartner names Avaya regional market share leader
2006.11.14 - NAB owned contact centre named best in the world
2006.11.14 - Contact centre nurses slash sickies
2006.11.13 - TRG Hiring local Quality Monitoring Analyst
2006.11.10 - FTC Settles Complaint With Canadian Telemarketers
2006.11.09 - Air NZ closes Christchurch contact centre
2006.11.09 - Dell to open second call center in Ottawa
2006.11.08 - Maine Call Center to Create 300 jobs
2006.11.03 - Call Centre Managers Wasting Up To Half Their Working ...
2006.11.03 - ClientLogic To Open Contact Center In Sudbury, Ontario
2006.11.03 - Verizon Customer report Highest Satisfaction
2006.11.03 - SHAME OF 21 MILLION LOST CALLS
2006.10.30 - Liverpool tries again with call centre
2006.10.27 - One in ten call centres infiltrated by criminal gangs
2006.10.27 - Outbound calling Prohibitions
2006.10.26 - Desjardins opens Québec call centre
2006.10.26 - AOL to lay off 1,400 call center workers
2006.10.26 - Broadband users frustrated by poor customer service
2006.10.26 - Travelocity launches customer loyalty program
2006.10.26 - Aussie-based Indians complain of offshoring backlash
2006.10.25 - Contact centres to continue to drive VoIP growth
2006.10.20 - ClientLogic and SITEL to merge
2006.10.20 - UK workers feel empowered at work, says report
2006.10.19 - AOL Shutters Two Call Centers
2006.10.19 - Nationstar Mortgage Expands Its Retail Operations with...
2006.10.19 - Road America Brings 300 Jobs to Columbus South
2006.10.19 - Quick thinking agent helps save NZ hostage
2006.10.19 - How effective is Mystery Shopping?
2006.10.18 - New Call Center Scheduling resource
2006.10.18 - TRG Compendium of Contact Center Knowledge Volume 3 - ...
2006.10.17 - England cricketers to access psych hotline during Ashe...
2006.10.17 - Air NZ considers Christchurch contact centre closure
2006.10.16 - Global outsourcing market shrinks for first time
2006.10.16 - Fast food enters call-center age
2006.10.13 - TRG launches Outsourced Quality Monitoring research pr...
2006.10.13 - Study Ranks Cities with Best and Worst Customer Service
2006.10.13 - 40% Customer Switch for Better Service
2006.10.12 - Australian contact centres lag Asia on e-customer service
2006.10.12 - Telstra to close two Qld contact centres
2006.10.11 - PLDT opens &th call center
2006.10.11 - Cingular Wireless Says It Sued Telemarketers
2006.10.10 - More than half of Tasmania's agents work fulltime
2006.10.09 - Dell beefing up Canadian call centers
2006.10.06 - Call centres to hear from unions again
2006.10.06 - Call Centre Queues are Getting Longer
2006.10.06 - 53,000 + new call center jobs created in 2006 Q3
2006.10.05 - Proposed Changes to Telemarketing Rule
2006.10.04 - FTC Rejects Pre-Recorded EBR Calls, Seeks Comment on C...
2006.10.03 - Tasmanian contact centres enjoy low agent turnover
2006.09.29 - Romanian Company To Hire 200 Tele-Reps
2006.09.29 - Amex defends Japanese call centre staff
2006.09.29 - Record numbers of consumers have bad call centre exper...
2006.09.29 - Staff attrition on increase, says ContactBabel report
2006.09.28 - Italy's Catholics get prayer contact centre
2006.09.26 - Autobytel Targets Online Shoppers With Phone Calls
2006.09.26 - AT&T 'insourcing' 2,000 jobs
2006.09.26 - WFM processes, practices and software under-utilised
2006.09.26 - Consumers welcome outbound calls, just not telemarketing
2006.09.26 - Charter to close Newtown call center
2006.09.25 - One in two coaches suffer from lack of supervision
2006.09.21 - NSW works to prevent Westpac offshoring
2006.09.19 - New 65 seat call center for Stuart VA
2006.09.19 - Mobil moves NZ contact centres to Bangkok
2006.09.18 - Center exec warns of impact of ‘pirating’
2006.09.18 - Free List of Companies with Telecommuters
2006.09.17 - Wait times
2006.09.15 - Office Depot to Lay Off 250 Telemarketers
2006.09.15 - Aspect contact centre survey reveals customers' low ex...
2006.09.15 - Aviva set to axe more than 4000 jobs
2006.09.14 - Air Canada cuts 100 call center jobs
2006.09.14 - Charter Shutters Call Centers
2006.09.13 - BofA hiring for call centers
2006.09.13 - UCC Tries Out Call Centre Business
2006.09.13 - BankSA call centre jobs move offshore
2006.09.12 - NAB UK named Europe's best contact centre
2006.09.12 - Magazine Telemarketer Hit with $5.4 Million Fine
2006.09.12 - China wants India's slice of the pie
2006.09.11 - September Issue of Customer Reach available
2006.09.11 - Offshore Staff Will Double to 130,000 by 2008, Says Ovum
2006.09.11 - Comcast to add 3,000 jobs nationwide by year's end
2006.09.09 - Call Center Wiki started
2006.09.06 - US newspaper giant outsources customer service to Phil...
2006.09.05 - Dell plans second customer contact centre in Philippines
2006.09.05 - Indian agent arrested over credit card fraud
2006.09.05 - Optus deploys new Sydney contact centre
2006.09.05 - NZ outsourcing tipped to grow
2006.09.05 - Hillary's Privacy Bill a Whopper
2006.09.01 - Thomson Holiday's axes 450 jobs at Glasgow call centre
2006.08.31 - FTC Wins Judgment Against Canadian 'Telemarketers'
2006.08.29 - Prohibitions on Labor Day!
2006.08.29 - UK company puts callers on hold, off-line
2006.08.29 - Bank of NZ best for customer service
2006.08.29 - NAB says contact centre jobs not going offshore
2006.08.29 - Google-eBay Deal May Result in Pay per Call Ads
2006.08.22 - Call center to open in North Sioux City -- 1000 jobs
2006.08.22 - Oreck tries to cut risk by moving call center from hur...
2006.08.21 - Agents hold the key to customer loyalty, report says
2006.08.21 - HSBC Official Pleads Guilty in Telemarketing Case
2006.08.18 - Deluxe to Close Call Center; 250 to Lose Jobs
2006.08.16 - Call Center Jobs: The U.S. Is Still Number One
2006.08.16 - Farmers adds to headquarters and add new call center
2006.08.15 - Talbots to Close Massachusetts Call Center
2006.08.15 - NZ Telecom offshores to Manila
2006.08.07 - Telecom Telemarketer Sued for Deceptive Practices
2006.07.31 - FTC Settles with Healthcare-Scam Telemarketers
2006.07.31 - DNC Registry Fee Increase!
2006.07.28 - Offshoring damages a company's brand, says report
2006.07.27 - Australia, New Zealand ready for Homeshoring
2006.07.27 - T-Mobile and Verizon Wireless tops in customer care
2006.07.24 - Three Quarters of Adults Say "Do Not Call:" FTC
2006.07.20 - Triple-0 contact centre boss says reward scheme report...
2006.07.20 - Survey: T-Mobile USA pulls ahead of Verizon Wireless i...
2006.07.19 - Colin Taylor article on 8 Trends to Watch published
2006.07.19 - Microsoft and Nortel to partner
2006.07.18 - Prohibition for Pioneer Day!- Utah
2006.07.18 - Customer Reach - June issue now available
2006.07.14 - Orion Marketing to Build Call Center
2006.07.13 - New power company rules will require more agents
2006.07.11 - Outsourcer walks away from Victorian contract
2006.07.10 - DMA to end Telephone Preference Service
2006.07.07 - Indian Railways opens biggest call centre on the subco...
2006.07.07 - ICICI OneSource’s second UK site to be located in Lond...
2006.07.07 - NA Outsourced Customer Care market to rach $20.1 billi...
2006.07.06 - Only &2% of consumers satisfied with call center service
2006.07.06 - Survey: 48% Plan to Increase Contact Center Spending
2006.07.06 - Optus expands Indian seats
2006.07.06 - New Asian index finds Korean call centres lead Australia
2006.07.03 - Asian BPO sector to grow 14%
2006.06.30 - Indian Call Center Worker Arrested for Hacking, Theft
2006.06.29 - Queensland agent saves SA caller
2006.06.28 - Minacs Worldwide to be acquired by India-based company
2006.06.27 - Inaccurate data hurting business
2006.06.27 - Do Not Call register legislation passed in Australia
2006.06.26 - Scots top league of most trusted CSRs
2006.06.22 - AT&T to Issue New Privacy Policy, Says it Owns Custome...
2006.06.20 - Optus looks to more offshoring
2006.06.20 - Solid Cactus Launches Call Center Services
2006.06.20 - U.S. Teleservices Market Projected to Exceed $20 Billion
2006.06.19 - June 2006 issue of Customer Reach® is now available
2006.06.19 - NZ ISP offers Skype-driven call centre
2006.06.19 - Web users won’t tolerate poor online customer service
2006.06.19 - Powergen set for Indian retreat
2006.06.19 - VoIP biggest opportunity in enterprise telecoms: research
2006.06.16 - New DirecTV center could employ 1,000
2006.06.16 - FTC Settles With 'Credit Counseling Service'
2006.06.16 - West Corp. to Add Jobs at Florida Call Center
2006.06.15 - Career Oppotrunity- VP Call Center
2006.06.15 - India 4th in investment - 1st in call centres
2006.06.15 - Vonage Telemarketing Still under FTC Scrutiny
2006.06.15 - Florida Telemarketer Charged with DNC Violations
2006.06.15 - AOL Leaves Tech Support Out of the Loop
2006.06.04 - Indian company opens in Guatemala
2006.06.02 - Information overload paralyses UK contact centres
2006.06.02 - Washington Mutual closing Austin center, eliminating 2...
2006.06.02 - Central, Eastern Europe gain from outsourcing
2006.06.02 - World's first global forum announced
2006.06.02 - 4th CC Asia conference announced
2006.06.02 - 300 new jobs in Phillipines
2006.05.31 - Australian Do Not Call laws submitted to parliament
2006.05.30 - June 5 is a no outbound calling day into AL
2006.05.30 - Wamu lays off 1,400 call center staff
2006.05.30 - Record numbers of CSRs want to stay with their jobs
2006.05.30 - Report projects major increase in call centre jobs in ...
2006.05.30 - Canadian Telemarketers Hit With Criminal Charges
2006.05.29 - Customers Say What Companies Don\'t Want to Hear
2006.05.25 - Call centre agents help fight identity theft
2006.05.25 - Influent to Open Call Center in Philippines
2006.05.24 - ACS to open a new call center in San Antonio
2006.05.23 - Telemarketing tops as B2B lead generator
2006.05.23 - NZ to open non-urgent police call centre
2006.05.19 - E-Trade to close Rancho Cordova office, lay off 500
2006.05.19 - Belfast named king of the call centre
2006.05.18 - May Issue of Customer Reach available
2006.05.18 - UK cuts national medical call centres
2006.05.18 - Whale hotline helps smooth migration
2006.05.17 - Minacs Worldwide founder, chairwoman dies
2006.05.17 - Supreme Court refuses to hear challenge on telemarketi...
2006.05.17 - Profit turns to loss at call-centre operator Minacs
2006.05.17 - NHS Direct to close 12 call centres and axe 1,000 jobs
2006.05.16 - Report accuses Dell call centre of holding out
2006.05.16 - NZ emergency call centre under fire for lack of local ...
2006.05.16 - Oceania Cruises to open reservation center and employ &0
2006.05.15 - The Phone Is Still Better than E-Mail
2006.05.10 - New Case Study- Combating Attrition
2006.05.10 - New call center will bring hundreds of jobs to Pueblo ...
2006.05.10 - AOL to Close Call Center, Lay Off 1,300: Reports
2006.05.09 - Dell triples employment projection for Ottawa customer...
2006.05.09 - Aussie advert canceled for vilifying Indian agents
2006.05.09 - FTC Claims Telemarketer Used Phony Caller ID
2006.05.09 - Fee Increase Sought for National DNC Registry Access
2006.05.08 - Fewer Outsourcing Megadeals Were Signed in 2005, But M...
2006.05.08 - Calling restrictions Mothers day and Memorial day
2006.05.05 - DMA Upset With Ruling in North Dakota
2006.05.04 - First signs of phishing via VOIP
2006.05.04 - Datamonitor: Brazil is the Next Big Thing
2006.05.04 - NZ police call centres swamped by tsunami panic
2006.05.04 - Tabcorp plans to integrate call centres
2006.05.03 - Bad accents tops dissatisfaction list
2006.05.02 - Qwest call center to be a union shop
2006.05.02 - Insurers find lost shareholders via hotlines
2006.05.02 - Australians prefer phone contact to internet
2006.05.02 - Bell Canada signs seven-year contract with TD Bank for...
2006.05.02 - Verizon to Close Four Call Centers Acquired From MCI
2006.05.01 - Five Convicted in Two Credit-Card Telemarketing Scams
2006.04.28 - Outsourcing contracts failing to deliver, says report
2006.04.28 - Record number of call centre workers want to work from...
2006.04.28 - Research Firm plans to open third UP center
2006.04.28 - Fraudsters use VoIP to set up fake call centres
2006.04.28 - Customer satisfaction determines real-time IT investment
2006.04.28 - Toyota test drives multilingual call centre
2006.04.28 - Call centre called in to stop drug cheats
2006.04.27 - UK Call Centers Stumped By Basic Questions
2006.04.27 - Customer Contact AP 2006 announced
2006.04.27 - Pru sends more work to India
2006.04.24 - Scholarships offered to call center agents
2006.04.24 - Court Upholds State Anti-telemarketing Law
2006.04.21 - Outsourcing success depends on your point of view
2006.04.21 - Office Depot cuts 100 jobs in Boca
2006.04.21 - RIM opens technical support center in Halifax
2006.04.21 - April Issue of Customer Reach now available
2006.04.21 - Datamonitor predicts Mexican agent positions to grow b...
2006.04.21 - Jones Lang La Salle moving call center from Atlanta to...
2006.04.21 - Health screening company to open call center in Canton...
2006.04.20 - Qwest Expands Call Center in Sioux Falls
2006.04.20 - Washington Mutual Retains Lead in Customer Care Study
2006.04.20 - New call center to bring jobs to town (Marshalltown IA)
2006.04.20 - New call center to hire &00 workers iin Akron
2006.04.20 - Chook call centre launched
2006.04.20 - Call centre mix-up leaves NZ woman trapped in car
2006.04.19 - 90% of E-mail is Spam
2006.04.19 - Nortel eyes growth in India
2006.04.18 - Global research questions outsource savings
2006.04.18 - Macquarie Bank to open new US call centre
2006.04.18 - Mixed response to Do Not Call plans
2006.04.17 - VoIP Awareness
2006.04.17 - Bank Of America To Expand Call Center Operations
2006.04.17 - Florida Fines Sports Authority for State DNC Violations
2006.04.17 - Maybank launches call centre
2006.04.13 - Spotlight Shines on Emergency Call Center Protocol Aft...
2006.04.13 - April Issue of Customer Reach Available
2006.04.13 - BOA to cut 1900 positions
2006.04.13 - Cisco offers call analyticis
2006.04.13 - Indian outsourcer to create 500 Fiji call centre jobs
2006.04.12 - Only 44% of Customer facing support is free
2006.04.12 - Partnering an Alternative to Outsourcing?
2006.04.12 - Citrix opens new call centre in Singapore
2006.04.11 - Most States Off-Shore Gov\'t programs
2006.04.11 - NZ directory call centre hears them all
2006.04.10 - Jackson & Perkins Is Calling.....
2006.04.10 - DMA Issues Fax Marketing Guidelines
2006.04.10 - Ohio AG Sues Firm for Telemarketing Fraud Assist
2006.04.07 - FCC Tightens Unsolicited Fax Rules
2006.04.06 - Auckland Council to open multilingual call centre serv...
2006.04.06 - (Australian) Govt announces \"Do Not Call\" ...
2006.04.06 - Colin Taylor article on TeleSales published in Direct ...
2006.04.06 - New telco has big call centre plans
2006.04.06 - New hotline for childcare places
2006.03.29 - Synergy to open new call center
2006.03.29 - Jupiter: Email Customer Service Woefully Unresponsive
2006.03.28 - Philippine President orders call centre school
2006.03.28 - Call center boom picks up steam; gov\'t to train 100,000
2006.03.28 - IVR under attack
2006.03.28 - ANZ to expand Fiji regional call centre
2006.03.28 - Workforce issues tops for 2006/200&: Witness
2006.03.28 - Telemarketing Exec Indicted for Allegedly Harassing De...
2006.03.28 - Local.com Offers Pay-Per-Call Advertising
2006.03.27 - Bad E-mail Response Equals Bad Customer Relations
2006.03.27 - March Issue of Customer Reach now available
2006.03.27 - Alcatel and Lucent in merger talks
2006.03.27 - British Airways continues to close call centres
2006.03.27 - More alarm bells over unanswered emergency calls
2006.03.26 - 911 calls go unanswered
2006.03.24 - Scholastic closes center Axes &5; Net Loss Widens
2006.03.24 - Most common Agent measure is attendance
2006.03.24 - &8% of large companies deploying IP Telephony
2006.03.23 - Telephone accounts for &5 percent of all customer tran...
2006.03.23 - China blocks VoIP for two years
2006.03.23 - IP investments linked to leveraging existing
2006.03.22 - Dimension Data- North American Call Center Study Results
2006.03.22 - Merrill Fined $5 Million For Call Center Violations
2006.03.22 - British Airways to cut 400 jobs
2006.03.21 - UK call centre worker accused of £400,000 credit
2006.03.21 - Aussies aiding Indian call centre stress
2006.03.21 - Call centres swing into cyclone relief
2006.03.20 - New report on IVR usage released
2006.03.20 - Call centers can’t solve joblessness, says ADB
2006.03.18 - NASD Alert: Call Center Abuse
2006.03.18 - 110 call center jobs for Sherman Texas
2006.03.18 - Verizon, T-Mobile top JD Powers sudy
2006.03.18 - Study says being friendly to customers makes you ill
2006.03.16 - Dubai Roads and Transports Authority Launches Call Center
2006.03.16 - Merrill Lynch fined US$5 million for call centre problems
2006.03.16 - Some Users find VOIP hard going
2006.03.15 - Phinder Technologies Adds Call Center Capacity
2006.03.15 - ATA To Switch Focus from Outbound to Inbound Telemarke...
2006.03.15 - Scottish call centre butts in to smoking ban
2006.03.15 - Apple to open up in India
2006.03.12 - Aussie Govt. rules out slamming legislation
2006.03.12 - SM Investments to build mega-call centre facility in M...
2006.03.09 - Quebecor Media to close call centre
2006.03.06 - Fiji call centre to recruit 300
2006.03.04 - Bell Canada cuts call centre jobs
2006.03.03 - Thailand BPO hampered by poor policy and infrastructure
2006.03.03 - UK call centres face big fines for \"silent calls...
2006.02.23 - US Airways repatriates Philippines call centre jobs
2006.02.23 - South Africa beats India on call centre labour costs
2006.02.23 - Call centre investment set to surge in Australia
2006.02.23 - CRTC Seeks Comments About Pending Canadian DNC List
2006.02.22 - The (Circulation) Telemarketing Perspective
2006.02.22 - February Issue of Customer Reach now available
2006.02.22 - Wisconsin Introduces Child No-E-mail Bill
2006.02.21 - Indian-based British Rail agent \"never heard of ...
2006.02.21 - Indian-based British Rail agent \"never heard of ...
2006.02.21 - Philippine province offers free Japanese classes
2006.02.20 - India\'s outsourcing industry to grow by 32% in year
2006.02.20 - More than 400 Verizon Telemarketers at Call Center wil...
2006.02.17 - China sees bigger jump in phone users
2006.02.16 - American Samoa bids for US call centre business
2006.02.16 - UK call centre industry grows as offshoring slows
2006.02.14 - Philippine call centre earnings can overtake India\'s
2006.02.14 - ACCS Singapore CFO in court as Nokia fraud case widens
2006.02.14 - TRX Prepares Call Center Exit Strategy
2006.02.13 - PC Connection Opens New Call Center
2006.02.09 - Mindanao call centre encounters staff problems
2006.02.08 - Survey: Young Adults Tolerate, Expect Bad Customer Ser...
2006.02.07 - NJ Bill requires 30 second name and purpose disclosure
2006.02.07 - Minacs founder pushing to remove Board
2006.02.07 - UK companies risk poor call centre security
2006.02.07 - BenQ plans regional call centre for Malaysia
2006.02.07 - Philippines centre struggles for people
2006.02.07 - BBC launch reality show on Indian call centres
2006.02.05 - Indian call centre agents form union
2006.01.30 - T-Mobile Ranks Highest in Wireless Customer Care Perfo...
2006.01.30 - More call Center jobs to India
2006.01.28 - Customers want calls answered in the UK - Alliance and...
2006.01.28 - Siebel Claims 100 million Self Service Users
2006.01.28 - ING looks for Asian call centre site
2006.01.28 - ETSA call centre melts down in heatwave
2006.01.28 - Australian CEOs prefer to outsource in Australia
2006.01.28 - FTC Hits ChoicePoint with $15 Million in Fines and Red...
2006.01.24 - Philippine call centres prompt increased night police ...
2006.01.20 - &6% of Americans signed up for do not call list
2006.01.20 - Home Depot to Outsource 500 More Jobs
2006.01.20 - Bank Call Center Jobs Moved to Texas, Costa Rica
2006.01.19 - UK mobile phone agents get it wrong
2006.01.19 - India launches call centre employee database
2006.01.18 - Three in Four Now Enrolled with Don\'t-Call Registry
2006.01.13 - 24% of agents work from home
2006.01.12 - National Australia outsources Scottish call centre
2006.01.12 - Welsh research reveals anti-offshoring stance
2006.01.11 - The faster the return, the more likely to repurchase
2006.01.10 - FTC Reaches Settlement With AmeriDebt and DebtWorks
2006.01.10 - Outsourcing fuels Asia Pacific growth
2006.01.10 - US call centre scams Aussie businesses
2006.01.07 - January issue of Customer Reach now available
2006.01.07 - Bank drops \'irritating\' scripts for call centres
2006.01.06 - Almost one third of call centers miss their KPI\'s at ...
2006.01.06 - Global contact center healthcare outsourcing to top $8...
2006.01.04 - Telemarketer Credited With Saving Prospect\'s Life
2006.01.04 - Massive ACD replacement cycle underway
2006.01.04 - Few automation technologies yield significant results
2006.01.04 - Telemarketing and Contact Center Firm AnswerNet Acquir...
2006.01.03 - Security of women in call centers
2005.12.5 - So you want to buy a phone system
2005.12.29 - U.S. Indicts 50 Over Alleged Red Cross Call Center Scam
2005.12.27 - Verizon wins court injunction against telemarketers
2005.12.27 - India\\\'s NCW summons call centre heads
2005.12.27 - India\'s NCW summons call centre heads
2005.12.22 - Victoria calls on hotline to stem leaks
2005.12.22 - Chinese travel company to build mega-call centre
2005.12.21 - FTC: Progress Being Made on Spam, Can-Spam Helps
2005.12.20 - Most centers are seeking to improve efficiency
2005.12.20 - Two Thirds of centers do not know what their customers...
2005.12.20 - ASP releases 2005 Technical Support Salary Survey
2005.12.20 - PacificNet Invests in Chinese DRTV and Telemarketing O...
2005.12.19 - TRG assists Fortune 500 company select a new enterpris...
2005.12.19 - Canadian Agent Positions to grow by &8% by 200&
2005.12.16 - Goodyear factory to be converted into call centre
2005.12.15 - Quality Telemarketing Axes 110 Employees
2005.12.14 - Aviva to expand outsourcing in India
2005.12.14 - Mitial 2005 study released
2005.12.14 - December Customer Reach available
2005.12.14 - BT shunts broadband support to India - 886 jobs at risk
2005.12.14 - Sports Authority Fined for Recorded Phone Messages
2005.12.14 - DirecTV Do-Not-Call Settlement Largest Ever
2005.12.13 - More than 119 Million calls abandoned since Jan 2003
2005.12.13 - India to open all blind call centre
2005.12.13 - Lifeline urges callers to be patient with outdated pho...
2005.12.13 - Six in Quebec Charged With Deceptive Telemarketing
2005.12.08 - Teleperformance Acquires MCCI in Canada
2005.12.08 - California Company Ordered to Pay $3.4 Million in Can-...
2005.12.08 - JP Morgan invests big offshore
2005.12.08 - HSBC opens major Sri Lankan call centre
2005.12.06 - Queensland gamblers flood call centre
2005.12.06 - ADMA sets new Telemarketing Guidelines
2005.12.05 - TIM opens data/Call center - Brazil
2005.12.05 - Korea ministry call centre to expand
2005.12.02 - Wegmans finishes first in survey on customer service
2005.12.02 - HSBC\'s second customer service centre opens in Ctg
2005.12.02 - Lancaster Council Research Shows 80% Of Residents Pref...
2005.12.02 - Americans most impatient callers, Asians wait longest
2005.12.02 - Anti-offshoring legislation spreads in US
2005.12.02 - Prelim findings from 2006 report
2005.12.02 - Philippine schools asked to offer call centre courses
2005.12.02 - Research Suggests E-mail Satisfies More Than Phone
2005.11.25 - Moscow City uses speech for directories
2005.11.25 - Optus to move more call centre to India
2005.11.24 - VoIP use to soar in Asia
2005.11.24 - HSBC considers switching to Malta
2005.11.23 - Western Union to pay $8m to stop phone fraud
2005.11.23 - South Africa wary of African rivals
2005.11.23 - Australian Gov\'t plans London call centre
2005.11.23 - C&G to send call centre to India
2005.11.23 - Disney to close US shopping call centre
2005.11.22 - ICT Group Closes Call Center, Axes 131 Employees
2005.11.22 - Disney to close US shopping call centre
2005.11.22 - Now Egypt claims top spot
2005.11.19 - Less customer service via humans
2005.11.19 - Top banks announce plans to improve customer service
2005.11.19 - Call centers: outsourcing on the increase in Western E...
2005.11.19 - Fears over call centre noise risk
2005.11.15 - Canadian Telemarketers Ordered to Pay FTC $345,000
2005.11.15 - Work becoming gruelling at FEMA call centre
2005.11.15 - UK Minister calls for more agent protection
2005.11.15 - ICMI releases new multichannel study
2005.11.15 - UK company shifts call centre from India to Africa
2005.11.14 - China technology hits Aussie call centre market
2005.11.11 - Nicaragua estimated 4000 new call center jobs in 4 years
2005.11.10 - 1-800 Contacts Reports Loss
2005.11.10 - Phone Groups Question Utah Authority
2005.11.10 - UK unions accuse AA of call centre electronic surveill...
2005.11.02 - Customer Service is Crucial, but companies still fail ...
2005.11.01 - Cisco Systems to Invest $1.1 Billion in India
2005.10.28 - BPO to Grow 10 Percent Annually
2005.10.28 - TRG backs Consulting Services with a Guarantee of Results
2005.10.28 - October Newsletter now available
2005.10.20 - PacificNet makes another Chinese call centre acquisition
2005.10.20 - AOL Laying Off &00 Mostly Call Center Employees
2005.10.18 - India faces staff quality crisis
2005.10.18 - English agents prepare for chilly customers
2005.10.18 - Australian Govt signals national Do Not call register
2005.10.14 - Small and mid-sized businesses in the United States pl...
2005.10.14 - DHL Call Centre delivers the highest service standards
2005.10.12 - HKUST chooses Nortel and JOS
2005.10.11 - SSPA and Wharton to offer certificate program
2005.10.05 - India top BPO destination, But scores low in infrastru...
2005.10.04 - Hong Kong outsourcer moves into China
2005.10.04 - Canadian Telemarketer Jailed
2005.10.04 - Philippine property group creates call centre space
2005.09.25 - New study shows USA losing ground
2005.09.25 - Indian workers turn down union
2005.09.06 - US ATA helps Red Cross with Katrina relief
2005.08.31 - BOI call center launched
2005.08.31 - Talisma opens Australasian office
2005.08.31 - State minister calls for No Call register
2005.08.29 - CCAS Launches
2005.08.26 - Avaya ships more than &m for IP telepony
2005.08.26 - New named decided to be Aspect Software
2005.08.26 - Genesys releases study number &
2005.08.16 - Dell to open call centre in Manilla
2005.08.16 - Italy likes Tax call centre
2005.08.16 - Aussie govt considers Telstra proposal on rebuild
2005.08.16 - Aviva to drop 345 jobs in call centres
2005.08.12 - TNT chooses PacificNet
2005.08.12 - Bharti outsources call centre
2005.08.09 - Fiji\'s first outsourced centre launches
2005.08.09 - Call Centre makes water from air
2005.08.09 - New call center opens in Dagupan
2005.08.09 - India looses 100 centres in 3 years
2005.08.08 - IEX releases 3.9
2005.08.08 - Goodyear chooses Envision
2005.08.02 - South African Call Centers Roar
2005.08.02 - Epixtar speeds up contact center development
2005.07.28 - Call centre workers face sack for defying firm’s ban o...
2005.07.28 - Sykes plans Miskolc call center
2005.07.28 - BSNL call centre in Thrissur
2005.07.28 - ACCC wants Telstra to seperate
2005.07.24 - Sears Canada opens up call centre to boost utilization
2005.07.24 - Denver firm buys part of call center in India
2005.07.24 - Gartner predicts more than 1 billion annual mobiles by...
2005.07.22 - Even death does not stop telemarketing
2005.07.21 - HSBC call centre in lawsuit
2005.07.15 - COPC announces release 4.0
2005.07.04 - NZ compo line misses 40% of calls
2005.07.04 - Indian Govt promises call centre crackdown
2005.06.28 - Australian Call Centres \"Mediocre-Achievers\"
2005.06.28 - British banks up security after new fraud scare
2005.06.27 - UK banks tighten security after data leak at call center
2005.06.24 - DMA Teleservices Committee Chases Bad Apples
2005.06.23 - Police investigate reporter\'s Indian fraud allegations
2005.06.23 - Speech Rec wins the self service stakes
2005.06.22 - Humana to Open Telemarketing Call Center in West Tampa
2005.06.21 - Call centres big in car market
2005.06.21 - UK call centre workers lose their voices
2005.06.21 - LIBERTY MUTUAL CENTER PLANS 500 JOBS IN PHOENIX
2005.06.21 - TELETECH TO EXPAND IN PENNSYLVANIA
2005.06.21 - CAREMARK RX TO OPEN NEW CENTER, HIRE 600 WORKERS
2005.06.20 - Schneider chooses Avaya from NSC
2005.06.20 - Indian Rail to open nationwide call centre
2005.06.16 - U.S. CALL CENTER DEVELOPS HUB IN PHILIPPINES
2005.06.16 - U.S. SUPPORT TO GROW BY &00 IN LOUISIANA
2005.06.16 - U.S. SUPPORT TO GROW BY &00 IN LOUISIANA
2005.06.16 - AMERICAN EXPRESS TO OPEN RESERVATIONS CENTER
2005.06.16 - Taking Marketing into Your Call Center
2005.06.16 - Schneider Electric upgrades call centre to VoIP
2005.06.13 - Five9 to set up call centre hub in Philippines
2005.06.13 - Jet Airways to set up global call centre in Mumbai
2005.06.13 - Hong Kong Plans to enact Anti-Telemarketing Law
2005.06.13 - Call Design opens Melbourne office
2005.06.12 - Colin Taylor to present \"Bringing Marketing into...
2005.06.12 - Amazon plans call centre in Hyderabad
2005.06.08 - Pitney Bowes Markets VoIP to Small Businesses
2005.06.08 - Thai NTC to open call centre
2005.06.08 - Bahrain call centre to double in size
2005.06.07 - Study: &3% Say BPO Improves Business
2005.06.05 - KFC call centre manners ad causes complaints
2005.06.05 - US ATA sets up in India
2005.06.02 - HOMESITE PICKS OHIO FOR NEW CALL CENTER
2005.06.02 - FIDELITY TO ADD UP TO 2,000 CUSTOMER SERVICE JOBS
2005.06.02 - UK KFC call centre advert sparks complaints
2005.06.02 - Call centre HR managers wary of flexi-working
2005.05.31 - NAB opens new centre in NSW
2005.05.31 - Primus Says Shaw is charging a \'VoIP Tax\'
2005.05.30 - Indian call center staff face racial abuse
2005.05.30 - Call centre growth strong in Canada
2005.05.26 - US woman jailed over emergency call centre misuse
2005.05.25 - TRG Grows Again!
2005.05.24 - Police injured in Mumbai call centre violence
2005.05.24 - ICMI releases new study on monitoring
2005.05.24 - WASHINGTON MUTUAL TEXAS BOUND
2005.05.24 - Call centres tipped to lead media revenue
2005.05.20 - Customer Service \'Road Rage\' Grows
2005.05.20 - How Effective is Your Call Monitoring?
2005.05.20 - Precision to Hire 500 for Miami Call Center
2005.05.20 - Pennsylvania AG Settles With Florida Telemarketer
2005.05.15 - May Customer Reach newsletter now Available
2005.05.12 - Contact 1-2-1 opens new Outbound Centre
2005.05.05 - UK recruiters send British graduates offshore
2005.05.05 - Groups Ask FCC to Preempt States on Telemarketing
2005.05.05 - Redcats Closing MA Call Center
2005.04.29 - Poor Customer Service in Four Major Financial Services...
2005.04.27 - Call centre theft may bust India\'s BPO boom
2005.04.27 - British Airways to consolidate North American call cen...
2005.04.26 - Westpac call centre workers to stop work today
2005.04.26 - MCI SELLS CALIFORNIA CENTER
2005.04.26 - UNITED AIRLINES TO CLOSE RESERVATIONS CENTER
2005.04.25 - 600,000 new Agent Positions forcast by 2008
2005.04.22 - DELL opens third customer contact centre in India
2005.04.22 - HP to open Polish Outsourcing center
2005.04.22 - Dobson Communications Announces Closure of Frederick, ...
2005.04.22 - Off Shore Support is \"Like a Box of Chocolates\&...
2005.04.22 - Vonage sets up a call centre in Canada
2005.04.22 - Telvista Brings Jobs to Danville
2005.04.22 - VoiceLog to Offer VOIP Recording
2005.04.19 - Gartner talks down Indian outsourcer fraud affects
2005.04.19 - Outlook Brightens for Teleservices
2005.04.19 - FTC Wants Higher Do-Not-Call Registry Fees
2005.04.19 - Marriott to close Maryland center
2005.04.19 - White Paper: Strong Relationships, Strong Companies: A...
2005.04.18 - April Issue of Customer Reach Available
2005.04.13 - An annual e-mail responsiveness survey released yester...
2005.04.13 - Forrester Research warns that BPO outsourcing to India...
2005.04.13 - Verizon to grow Arizona center - again
2005.04.12 - Bank of America readies to open there Rhode Island cen...
2005.04.03 - Sign language interpreter opens new call center
2005.04.03 - Clark to get 400 new agent positions
2005.04.03 - South Korea gets Consular call centre
2005.04.02 - Call Centre cause for mobile users to leave
2005.04.02 - The Ten Commandments of Great Customer Service
2005.03.31 - Men more comfortable with speech rec.
2005.03.29 - Back Issues of Customer Reach have been added to the w...
2005.03.29 - Egypt emerging as multilingual call centre hub
2005.03.29 - VERIZON WIRELESS TO GROW S.C. CENTER
2005.03.29 - L.L. BEAN TO OPEN CENTER IN BANGOR, MAINE
2005.03.29 - AMAZON TO EXPAND CALL CENTER
2005.03.28 - Indian BPO firm to set up call center in Pakistan
2005.03.23 - Genesys releases latest technology views report
2005.03.22 - CONVERGYS TO CLOSE FLORIDA CENTER
2005.03.22 - Indian and Philippines call centre boom to last till 2...
2005.03.21 - White Paper on Staff Budgeting for maximum benefit ava...
2005.03.20 - Japan Telecom does call centre on-demand
2005.03.18 - UK firms fail web customer service test
2005.03.18 - Lawmakers in Indiana propIndiana Legislature Threatens...
2005.03.17 - McDonalds turns to call centres
2005.03.17 - Less Contact can mean Better Service
2005.03.17 - Indian workers tired of dead end outsourcing jobs
2005.03.16 - Centrelink told to improve customer service
2005.03.16 - Datamonitor projects 12&,000 new agent position in Ind...
2005.03.16 - MBNA to Close Call Center In Maine
2005.03.15 - Federal Jury Finds Ebbers Guilty
2005.03.15 - March Issue of Customer Reach now available
2005.03.15 - New Inside Sales Whitepaper available in the Members Area
2005.03.15 - Call Center workers are Positive
2005.03.14 - AT&T Pays $34,500 to PA in No-Call Case
2005.03.09 - Hate calls increase for Indian agents
2005.03.09 - Man Gets 30 Years for \'Lack of Remorse\' in Telemarke...
2005.03.07 - TRG Licenses content to UK Call Centre Community
2005.03.07 - Customer Service Outsourcing Market to Hit $12.2 Billion
2005.03.04 - Call Center Employee Steals ID
2005.03.04 - IBM to Invest $35 Million in Hungary
2005.03.03 - ATA Warns of NY Telemarketing Bills
2005.03.03 - FTC Charges Canadians in Directory Scheme
2005.03.03 - South Africa voted top offshore destination
2005.03.02 - KPI re focus reaps HR Benefits
2005.03.01 - Salaries Rise
2005.03.01 - Sitel raises wages to fill 300 jobs
2005.03.01 - Verizon Dedicates $25 Million Call Center
2005.03.01 - Czech Republic gets near-shoring gig from Lufthansa
2005.02.28 - EDS to Close 1& Call Centers in Us and shift work to I...
2005.02.28 - Study: Call center cost-cutting hurts customer service
2005.02.25 - HCL acquires call centre in Ireland
2005.02.24 - Poor Customer Service Drives Self-Service Calls
2005.02.24 - QM, Liability Recording Will See Unprecedented Growth
2005.02.23 - Bharti looks to outsource call centres
2005.02.23 - Lands\' End to Cut Jobs, Close Call Center
2005.02.23 - Teletech tops all categories
2005.02.23 - NY AG Files to Ban Rhode Island Telemarketer
2005.02.22 - Cingular to cut 182 call center jobs in Washington state
2005.02.22 - American Healthways to expand Maryland center
2005.02.22 - Thailand sets up call centre association
2005.02.22 - Pakistan call centre industry gathers pace
2005.02.21 - Customer Reach Readership Survey Results released,
2005.02.19 - Philippines set to surpass India says research firm
2005.02.19 - Telemarketing Hang-ups and Staff Turnover Rise
2005.02.17 - The Outsourcing Debate Gathers Steam
2005.02.17 - 60% of Performance Improvement Initiative Fail!
2005.02.17 - Swiss Air to close call centres
2005.02.17 - Cost cutting costs customers
2005.02.17 - Telemarketer Banned, Clients Pay $500,000 in DNC
2005.02.16 - Geisinger Health System to open new center
2005.02.16 - Do we Deserve Loyalty
2005.02.15 - We\'re Not Worthy of Customer Loyalty, Execs Say
2005.02.15 - TeleTech Inks Multiyear Best Western Deal
2005.02.15 - Customer Satisfaction Dipped in Q4
2005.02.15 - US firms chose telecommuting over outsourcing
2005.02.15 - Outsourcer sets sail for Fiji
2005.02.14 - On-line submission capability lags Demand
2005.02.14 - Verizon to Buy MCI for $5.3 Billion
2005.02.14 - Southwestern Bell to pay 150k in telemarketing settlem...
2005.02.11 - First Call Centre conference for Indonesia announced
2005.02.11 - FCC WON\'T \'CARVE OUT\' NO-CALL EXEMPTIONS
2005.02.10 - ICMI release new report on Staffing and Retention
2005.02.10 - Telus and SCS invest in Philippine outsourcer
2005.02.10 - Southwestern Bell to Pay $150,000 in Telemarketing
2005.02.09 - Malaysian partnership to call centre industry
2005.02.09 - NAB call centres not on offshore agenda
2005.02.04 - J.C.. PENNEY TO CLOSE UTAH CENTER
2005.02.04 - AT&T to slash call center jobs
2005.02.03 - US Government warns of VoIP Security Risks
2005.02.03 - South African call centres attracting attention
2005.02.03 - Call Centres yet to be sold on IP
2005.02.02 - US Airways to consolidate Call Centers
2005.02.02 - Israel call center aid program to create 3,200 jobs
2005.02.02 - Outsourced call center returns to the USA
2005.02.01 - Call Centre Labour Shortages Drive Location Debates
2005.02.01 - Scotland launches call centre campaign
2005.01.31 - UK Banks \'Among Worst for Customer Service\'
2005.01.31 - Advanced Info selects Convergys
2005.01.28 - TeleTech and Avaya Deliver Hosted Services
2005.01.28 - Small centers employ Hosted services
2005.01.27 - Call centre jobs scam in India
2005.01.27 - USA 800 Reopens Telemarketing in Missouri Town
2005.01.27 - Indian outsource faces 90% staff turnover
2005.01.26 - Temporary Staff Overused
2005.01.26 - Service Dissatisfaction is the leading cause of custom...
2005.01.26 - Only 30% of Call Centers provide Supervisory training
2005.01.26 - FTC Obtains $106 Million Judgment and Telemarketing Ban
2005.01.26 - Witness completes acquisition of Blue Pumpkin
2005.01.25 - Outsourcer takes accent off India
2005.01.25 - Call centres among top Indian job creators
2005.01.22 - Optus Selects Convergys
2005.01.21 - SAP Acquires TomorrowNow
2005.01.21 - Self Service voice to grow & fold
2005.01.21 - ATA Opens 2 India Chapters
2005.01.20 - Mid East call centre market growing in excess of 30%
2005.01.20 - Reactions to Offshore Call Centres
2005.01.19 - Greater China CRM announces CRM winners
2005.01.19 - Wireless companies deliver poor service
2005.01.18 - Job risk Orange staff see red Jan 14 2005
2005.01.18 - PA Sues Telemarketer for No-Call Violations
2005.01.18 - Racism and abuse on the rise at Indian centres
2005.01.17 - New Vonage VoIP Phone to Speed Voice-Over Wi-Fi to Con...
2005.01.14 - Cable firm to open Phoenix customer service center
2005.01.14 - Drive Thru Call Center
2005.01.13 - FTC Postpones New CAN-SPAM Rule Effective Date
2005.01.13 - TRG secures new client
2005.01.13 - Demand for hosted contact center offerings is expected...
2005.01.12 - DMA, ATA Support Call-Abandonment Safe Harbor
2005.01.07 - New Jersey services firm picks Lynchburg for new outbo...
2005.01.07 - Qwest, Union Reach Pact On Customer Service Jobs
2005.01.07 - Skills and Competencies - White Paper
2005.01.06 - Ohio Sues Gas Coupon Telemarketer
2005.01.06 - DMA Issues Privacy Law Guides
2005.01.04 - ICT short-lived near Buffalo
2005.01.04 - BPO Survey Shows 42% Mortgage Companies Likely To Outs...
2005.01.04 - Non-compliance with CAN-SPAM Widespread
2005.01.03 - The Year in Review
2004.12.30 - TeleSpectrum on Receiving End of Offshore Investment
2004.12.30 - Telemarketers Prepare for Monthly DNC List Scrubs
2004.12.30 - Missouri Bills Seek to Extend No-Call List to Cell Num...
2004.12.30 - Call Center Staffers Speak Out
2004.12.28 - Companies Turn to Home-Shoring to Boost Call Center Pr...
2004.12.27 - Unsolicited Marketing Calls to Cell Phones are Illegal...
2004.12.27 - AGs: Telemarketers Return One-Third to Charities
2004.12.23 - Staff FTE Budgeting a primer
2004.12.23 - December issue of Customer Reach now available
2004.12.23 - Siebel to acquire edocs
2004.12.21 - FTC Requires Monthly Do-Not-Call List Updates
2004.12.20 - Witness Systems To Acquire Blue Pumpkin Software
2004.12.17 - Phone Marketing Draws Best Response Rates
2004.12.17 - Travelocity centre to close tomorrow
2004.12.17 - Quick Call Centre Turnover Rates
2004.12.17 - Survey highlights bad service cost
2004.12.15 - Indian call centre owner charged
2004.12.14 - Canada plans do-not-call list
2004.12.13 - Salmat acquires SalesForce
2004.12.10 - Firm wins $25M in Office Depot calls
2004.12.10 - Canada Post Call Center Workers in Atlantic Canada Sta...
2004.12.10 - 40% of caller object to wait times
2004.12.10 - Best Practice: CRM : the winning formula
2004.12.10 - 2 JOIN CALL FOR PRE-EMPTION OF STATE TELEMARKETING
2004.12.09 - Asian outsourcers gearing for growth
2004.12.08 - Support & Service Survey Results Revealed
2004.12.07 - UK Banks Fail on Customer Management
2004.12.07 - Asian Hot Markets call centres spend big on technology
2004.12.06 - Call Center Company Epixtar Acquires IMS
2004.12.03 - ClientLogic opens in Poland
2004.12.03 - BT Selects Nortel IP Telephony
2004.12.03 - Team sizes are decreasing
2004.12.03 - ICT GROUP SNARES $29M GOVERNMENT CONTRACT
2004.12.02 - The Taylor Reach Group opens a new office
2004.12.02 - VoIP and broadband spur teleworking
2004.12.01 - Sagatori launches in Asia
2004.11.30 - Future of BT call centres uncertain
2004.11.30 - Ireland coul
May 10, 2008