Testimonials

• $1 million saved within one year for a major, international publisher - utilizing our expertise
• over $1,000,000 in savings when a re-engineered process eliminated a need to outsource technical support for a major printing manufacturer
• $900,000 saved within 6 months for a major consumer electronics retailer - following implementation of our recommended process changes
• $6 million annual saving for one of Australia's largest banks - following implementation of a number of our recommendations.

But don't just take our word for it…

“I worked with the senior partners of the Taylor Reach Group for more than six years and there is no doubt in my mind that they saved us money, improved our processes and delivered innovation that greatly benefited our business and helped me achieve my departments' goals.”
Mary Comerford
General Manager (formerly), Customer Service, Readers Digest

“The Taylor Reach Group provided invaluable assistance in developing a cohesive Management Team and a business strategy to help TCP grow to the next level. Certainly a part of the credit for our 70% revenue increase over last year is due to Colin and The Taylor Reach Group. ”
Allison Taylor
President, TCP Direct Inc.

“I have worked with Colin and TRG and they delivered what they promised, when promised, on budget and delivered the promised improvements. I wouldn’t hesitate to recommend TRG to any organization who wished to improve the effectiveness and efficiency of their call center operation.”
Gary Sova
Corporate Vice President Marketing & Sales, Republic Services, Inc.

“Colin and his team really understand the nature of Customer Interaction and every facet of the contact center business. I wouldn’t hesitate to recommend Colin or The Taylor Reach Group.”
Ed McMahon, MBA, CMC
National Practise Director, Technology Solution Practice Watson Wyatt, Author of 'Bricks to Clicks'